Upload / Unarchive Errors

This troubleshooting article is specific for the legacy panel. Please use the new panel instead.

You might get an error while trying to upload or unarchive files on the server. Here are some possible causes:

• The maximum upload size is 100MB, and what you are uploading exceeds that size. If you are using a Node.js server, you do not need to include the node_modules folder or the package-lock.json file in your archive. Just keep the package.json file, which the server uses to install packages.
• The server may have a network issue while the upload is in progress. In this case, there is not much you can do other than try again after a few minutes or upload the files over SFTP. More information about SFTP and how to connect with it can be found here.

If you are using .rar archives, please switch to .zip or .tar.gz, as .rar may generate issues while unarchiving.